Privacy Policy

Last updated: 3/11/2023

denyify, Inc ("us", "we", or "our") operates the DENYIFY web application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

We collect several types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Business/Enterprise Details

When you sign up for our Service, we may collect information related to your business/enterprise, including your name, email address, phone number, and other relevant business information.

Business/Enterprise User Logins

To facilitate access to our Service, we may collect login credentials for authorized users associated with your business/enterprise. These login credentials are stored with our third-party software provider, Outseta.

Condition and Procedure Information

To generate an appeal letter, our Service may collect information related to the medical conditions and procedures associated with a denied claim. This information is provided by the user and is used solely for the purpose of generating an appeal letter.

Use of Data

We use the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues

Disclosure of Data

We may disclose your personal information in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of denyify, Inc
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure and we cannot guarantee its absolute security.

HIPAA Compliance

Our Service is not intended for use with protected health information (PHI). If you are interested in using our Service for PHI, please contact us to discuss a custom HIPAA Business Associate Agreement (BAA) partnership.

Your Rights

You have the right to access, update, or delete your personal information held by us. If you wish to exercise any of these rights, please contact us at [CONTACT METHOD]. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our Service is not directed to anyone under the age of 18 ("Children"). We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with personal information, please contact us. If we become aware that we have collected personal information from Children without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: legal (at) denyify (dot) com
  • By phone: 307-201-2655
  • By mail:
    1309 Coffeen Avenue
    STE 1200
    Sheridan, WY, 82801